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FAQ & Help Center

Find answers to common questions or contact our support team

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Our Services

We offer a comprehensive range of digital marketing services including:

  • Search Engine Optimization (SEO)
  • Pay-Per-Click (PPC) Advertising
  • Social Media Marketing
  • Content Marketing
  • Email Marketing
  • Conversion Rate Optimization
  • Marketing Analytics

SEO is a long-term strategy, and results typically begin to appear within 3-6 months. However, this timeline can vary based on factors like:

  • Your industry competitiveness
  • Current website health
  • Content quality and quantity
  • Backlink profile strength

We provide monthly reports to track progress and make adjustments as needed.

Yes! We understand every business has unique needs. Our process includes:

  1. Free initial consultation to understand your goals
  2. Competitor and market analysis
  3. Custom strategy development
  4. Flexible service packages tailored to your budget

Contact our sales team to discuss your specific requirements.

Yes, we specialize in global digital marketing campaigns. Our services include:

  • Localized SEO for 25+ languages
  • International PPC management
  • Cultural adaptation of content
  • Region-specific social media strategies

We have native-speaking marketers in 12 countries to ensure authentic localization.

Our proprietary "TFA 360° SEO" approach combines:

  • AI-powered keyword optimization
  • Behavioral analytics for intent matching
  • Technical health scoring with custom tools
  • Content clusters instead of single pages
  • Transparent reporting with 47 tracked metrics

Account & Billing

To update your payment method:

  1. Log in to your client portal
  2. Navigate to "Billing & Payments"
  3. Click "Payment Methods"
  4. Add your new payment information
  5. Set as default if replacing an existing method

If you need assistance, our support team is available 24/7.

Our cancellation policy is designed to be fair to both parties:

  • Monthly services: Can be canceled with 30 days notice
  • Contract services: Subject to terms in your agreement
  • One-time projects: Non-refundable after work begins
Please review your service agreement for specific terms, or contact our billing department for clarification.

You can access your marketing reports through:

  • Client Portal: Comprehensive reports updated monthly
  • Google Data Studio: Real-time dashboards for some services
  • Email Reports: Sent automatically based on your preferences

Our account managers are also available for quarterly strategy reviews to discuss your results in detail.

Yes, you can modify your plan anytime:

  1. Login to your Client Dashboard
  2. Navigate to "My Services"
  3. Click "Modify Plan"
  4. Select your new service tier
Note: Plan changes take effect at your next billing cycle. Pro-rated adjustments are made for mid-cycle upgrades.

We provide scaled discounts for extended commitments:

Contract Length Discount
6 months 5%
12 months 10%
24 months 15%

All long-term contracts include our Success Guarantee - if KPIs aren't met, we'll extend services free until they are.

Technical Support

If you're having trouble accessing your portal:

  1. Try resetting your password using the "Forgot Password" link
  2. Clear your browser cache and cookies
  3. Try a different browser or device
  4. Ensure JavaScript is enabled in your browser

If the issue persists, please contact our technical support team with details about:

  • The device and browser you're using
  • Any error messages you receive
  • Screenshots if possible

Integration instructions vary by platform:

Platform Instructions
WordPress Use our plugin or add to header.php
Shopify Add to theme.liquid in Online Store > Themes
Custom HTML Paste just before the closing </head> tag

Detailed instructions with screenshots are available in our Integration Guide. For complex implementations, our technical team can assist.

There could be several reasons:

  • Approval Process: New ads typically take 24-48 hours for platform approval
  • Budget Limits: Your daily budget may have been reached
  • Targeting: You might not match your own targeting criteria
  • Billing Issues: Check for any payment method problems

Our ad specialists monitor all campaigns daily and will notify you of any issues. For immediate assistance, contact our PPC team.

Common reasons for traffic discrepancies:

  • Ad blockers prevent tracking (affects 28% of users)
  • JavaScript errors on your site
  • Filter settings in your GA view
  • Sampling in high-traffic reports

Our technical team can:

  1. Audit your GA implementation
  2. Set up backup tracking methods
  3. Configure data layer enhancements

Platform-specific instructions:

Google Ads
  1. Go to Tools & Settings → Account Access
  2. Add team@tfadigital.com
  3. Set permission level: "Standard"
Meta Ads
  1. Go to Business Settings → People
  2. Add team@tfadigital.com
  3. Assign "Employee" access

Need help? Schedule a screen-sharing session with our onboarding specialist.

Still Need Help?

Our support team is ready to assist you with any questions not covered here.

Email Us

hello@thefixerhub.com
fixerhubdigital@gmail.com

Call Us

+234 903 672 8761